We're here to help.
Reach out any time — a real person reads every message.
Email support
The fastest way to reach us for setup help, billing questions or bug reports.
Documentation
Step-by-step guides for installation, widgets, moderation rules and more.
Contact form
Prefer a form? Send us a message and we'll get back to you by email.
Frequently asked questions
How long does it take to hear back?
We reply to every support email within one business day, usually much sooner.
A review isn't showing up on my storefront — why?
Check its status on the Reviews page first. Only Approved reviews display publicly; new reviews may be held by your Moderation Rules until you review them.
Can you help me set up widgets in my theme?
Yes — send us your store URL and which page you're trying to add a widget to, and we'll walk you through it.
I found a bug. What should I include in my report?
Your store's .myshopify.com domain, the page you were on, and what you expected to happen versus what actually happened. Screenshots help a lot.